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Lockout Devices After Login Failures in Microsoft Intune

Microsoft
Reco Security Experts
Updated
December 1, 2024
December 1, 2024

How to Lockout Devices After Repeated Login Failures in Microsoft Intune

Security is a paramount concern in today’s digital landscape, where devices are constantly connected to networks and accessing sensitive information. For organizations managing a large fleet of devices, ensuring that unauthorized access is prevented is crucial. One effective way to enhance security is by locking out devices after repeated login failures. This is particularly relevant in environments managed by Microsoft Intune, a cloud-based service that provides comprehensive management for mobile devices, applications, and PCs.

In this article, we will learn about how to configure and manage device lockout settings in Microsoft Intune, ensuring that your organization's devices remain secure.

A screenshot of the Microsoft Intune Portal, displaying the user interface for managing device security and configuration settings.

Understanding the Need for Device Lockout Policies

1. The Importance of Device Security

With the increasing number of cyber threats, protecting devices against unauthorized access is more critical than ever. Devices are often the gateways to sensitive company data, and a breach can lead to significant financial and reputational damage. One of the most common ways unauthorized access occurs is through brute force attacks, where an attacker systematically attempts to guess a password until the correct one is found. By locking a device after a certain number of failed login attempts, you can mitigate the risk of such attacks.

2. Microsoft Intune and Security Management

Microsoft Intune is a robust platform that allows IT administrators to manage devices, applications, and data in a secure manner. Through Intune, organizations can enforce security policies, deploy software, and ensure compliance with corporate standards. Among the many features that Intune offers, the ability to configure lockout policies is essential for preventing unauthorized access to devices.

3. The Risks of Not Implementing Lockout Policies

Failing to implement lockout policies can leave your organization vulnerable to various security threats. Without these policies, there is no deterrent against multiple login attempts, which can lead to successful brute-force attacks. Additionally, if a device is lost or stolen, an attacker could potentially gain access to corporate data if no lockout mechanism is in place. Therefore, it is critical to enforce a lockout policy that aligns with your organization's security requirements.

Configuring Device Lockout Policies in Microsoft Intune

1. Prerequisites

Before configuring device lockout policies in Intune, there are a few prerequisites to consider:

  • Azure AD Premium Subscription: To configure advanced security features, including device lockout policies, your organization must have an Azure AD Premium P1 or P2 subscription.
  • Intune Licensing: Ensure that your organization has the appropriate Intune licensing to manage devices and apply security policies.
  • Enrolled Devices: Devices must be enrolled in Intune to receive the policies you configure.

Setting Up the Policy in Intune

To configure a device lockout policy in Microsoft Intune, follow these steps:

Step 1: Access the Microsoft Endpoint Manager Admin Center

  • Sign in to the Microsoft Endpoint Manager Admin Center with your admin credentials.
  • Navigate to the Devices section on the left-hand menu.

Step 2: Create a Device Configuration Profile

  • In the Devices section, select Configuration profiles.
  • Click on Create a profile and choose Windows 10 and later as the platform.
  • Select Profile type and then choose Templates > Device Restrictions.

Step 3: Configure the Device Restrictions Profile

  • Name your profile appropriately (e.g., "Device Lockout Policy").
  • Under the Configuration settings section, scroll to find Local Device Security Options.
  • Here, you will find the settings related to account lockout.

Step 4: Configure Account Lockout Settings

There are three key settings to configure:

  • Account lockout threshold: This defines the number of failed sign-in attempts that will trigger a device lockout. For example, setting this to "5" will lock the device after five incorrect login attempts.
  • Account lockout duration: This specifies how long the device remains locked after reaching the threshold. A typical duration might be 15 minutes, but this can be adjusted based on security needs.
  • Reset account lockout counter: This determines how long the system waits before resetting the failed login counter. Setting this to a lower value can help reduce the likelihood of accidental lockouts.

Step 5: Assign the Profile to Target Devices

  • After configuring the settings, click Next.
  • In the Assignments section, choose the groups or devices to which this policy applies.
  • Click Next and then *Create* to finalize the policy.

Best Practices for Implementing Device Lockout Policies

1. Balancing Security and Usability

While locking out devices after repeated login failures is crucial for security, it’s important to strike a balance between security and usability. Setting the lockout threshold too low might result in frequent lockouts due to simple user errors, leading to frustration and decreased productivity. Conversely, a threshold that’s too high might not offer adequate protection. Consider the specific needs of your organization when configuring these settings.

2. Educating Users

To minimize the number of accidental lockouts, educate users about the importance of entering their passwords correctly. Regularly remind them to use strong, unique passwords and consider implementing multi-factor authentication (MFA) to add an additional layer of security.

3. Regularly Reviewing Policies

Security threats are constantly evolving, and so should your device management policies. Regularly review and update your device lockout policies to ensure they remain effective against the latest threats. Use Intune’s reporting tools to assess the impact of your policies and adjust them as necessary.

4. Integration with Other Security Measures

Lockout policies should not be the only line of defense. Integrate them with other security measures such as MFA, conditional access policies, and regular security audits. This multi-layered approach ensures that even if one security measure fails, others are in place to protect your organization’s data.

5. Implementing Multi-Factor Authentication (MFA)

Multi-factor authentication (MFA) is a critical component of a secure login process. By requiring users to provide two or more forms of verification, MFA significantly reduces the risk of unauthorized access due to compromised credentials. Microsoft Intune and Azure AD provide several options for implementing MFA.

6. Configuring MFA in Azure AD

MFA can be enabled for all users or specific groups in Azure AD. Once enabled, users will be required to provide additional verification when logging in, such as a code sent to their mobile device or a biometric factor like a fingerprint.

Azure AD also supports conditional MFA, which allows you to require MFA only in certain situations, such as when users are accessing sensitive data or logging in from an unfamiliar location. This flexibility ensures that users are not burdened with unnecessary authentication steps while still maintaining a high level of security.

Steps to Implement MFA

  1. Access Entra ID: Navigate to the Entra ID portal.
  2. MFA Settings: Go to "Security" -> "Multi-Factor Authentication".
  3. Enable MFA: Enable MFA for all users or specific groups based on your security requirements.
  4. User Education: Educate users on how to set up and use MFA effectively.

Configure MFA Settings

1. Choose Verification Methods: Entra ID supports various MFA methods, including SMS, phone calls, mobile app notifications, and authenticator apps. Select the methods you want to offer to your users.

STEPS

  • Navigate to the ENTRA ID portal
  • Click on Identity
  • Select users and select the authentication method

This screenshot shows the process of changing the authentication method in the Microsoft Entra Admin Center, where administrators can configure and manage authentication settings for enhanced security and user access control.

It displays the Microsoft Entra Admin Center, highlighting the absence of a default method configuration. It indicates that no default method is set for user authentication or other related processes within the admin interface.

This image shows the process of setting up SMS as the default authentication method in the Microsoft Entra Admin Center, ensuring secure and convenient user verification through text messages.

2. Allow Users to Set Up: Decide whether users can configure their MFA settings themselves or if administrators will manage this for them.

STEPS

  • Sign in to the Microsoft Entra admin center as at least an Authentication Administrator.
  • Browse to Identity > Users > All users.
  • Select Per-user MFA.

This screenshot demonstrates the steps to configure Multi-Factor Authentication (MFA) for individual users in the Identity section of the Microsoft Entra Admin Center.

Step-by-step guide on enabling or disabling Multi-Factor Authentication (MFA) for individual users in Microsoft Azure, with a screenshot showcasing the configuration process.

Troubleshooting and Managing Lockouts

1. Handling Accidental Lockouts

Accidental lockouts can occur, especially in environments with strict security settings. Here’s how to manage them:

  • User Support: Provide clear instructions for users on what to do if they are locked out of their devices. This might include contacting IT support or using self-service password reset options.
  • Unlocking Devices: IT administrators can manually unlock devices through the Microsoft Endpoint Manager Admin Center if necessary. This should be done in accordance with your organization’s security policies.

2. Monitoring for Suspicious Activity

Frequent lockouts could indicate an attempted security breach. Use Intune’s monitoring tools to detect patterns of failed login attempts and take appropriate action, such as investigating the source of the attempts or strengthening security measures for affected devices.

3. Addressing Performance Issues

In some cases, strict lockout policies may impact device performance, particularly if the lockout duration is set too long. Monitor devices for any performance issues related to lockout policies and adjust the settings as needed to ensure a smooth user experience.

Conclusion

Locking out devices after repeated login failures is a critical component of any organization’s security strategy. Microsoft Intune provides powerful tools to configure and manage these policies, ensuring that your devices remain secure against unauthorized access. By carefully planning, implementing, and monitoring lockout policies, you can protect your organization from potential security threats while maintaining a balance between security and usability.

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